Pricing for teams of all sizes

Account & Pricing FAQ

• Is there a trial period?

  Unfortunately not. Our plans is subscription only. If you try it out and aren't happy with your experience, we offer a seven-day money-back guarantee.

• How can I delete my account?

  You can delete your account in the account settings. Hit the button with the user icon in the top-right, go to the “Settings” tab and select “Delete my account.” Deleting an account forever removes all the stored projects.

   

• How can I switch my subscription between pro and team plans?

  You can upgrade or downgrade your account subscription at any time. When downgrading, your current plan will be valid until the end of your billing period. When upgrading, we’ll activate the new plan immediately. Your previously paid amount will be taken into account in accordance with the terms of the new plan.

   

• What happens to my projects when my subscription gets expired or downgraded?

  If the number of your projects exceeds the number of available slots, the excess ones will be archived (see the “Archive” section in your project list). You can activate projects while on any paid plan.

   

• Where can I find my purchase invoice?

  We automatically send invoices to the email address. Check the spam folder in case you haven’t received any.

• Can I cancel my subscription at any time?

  Yes, you can cancel it at any time. However, your subscription will remain valid until the end of your billing period.

• Do you provide a refund?

  If you are unsatisfied with our services, please provide us with the exact reason, and we will refund you. This only works if you inform us no later than 14 days from the first payment.

• Are my payments secure?

  We neither have access to nor store your card details. All payments are performed through Stripe.

• I’m from the EU, do I have to pay Value Added Tax (VAT)?

  It depends since you can purchase our services as a company or an individual. As an EU company, simply enter your VAT ID number during checkout to deduct the VAT from your order. However, if you’re buying Octopus.do as an EU citizen, you’ll be required to pay VAT.

• How to redeem your code?

   

  If you have a code, simply copy and paste it into the “redeem code” field during new registration. If the code has expired or is entered incorrectly, an error message will be displayed. New registration can be done on the main page by clicking on the profile icon on the right, then clicking on the Sign up link.